Medical conditions If you have any type of medical condition be sure to mention it when you book an appointment. Certain treatments may not be advisable for you.

Mixing activities and spa-going On the day of treatment, try to stay out of the sun and avoid alcoholic beverages. Also don't schedule a physically demanding endeavor after a spa appointment. When in doubt, contact the spa to ask whether it is advisable to engage in a particular activity prior to your appointment.

Punctuality Ideally arrive 15-30 minutes early so you can enjoy an unhurried transition into the spa. If you are late, your treatment time will be shortened and full payment will still be required.If you are 15 minutes late you will have to reschedule your appointment so that we can give the next guest the same relaxing experience. 100% fee of the service scheduled will be charged on your next visit if your service has not already been paid in full. Please give a 24 hour cancellation notice for all spa parties and Chair Massage events.After a treatment you are welcome to spend additional time unwinding in the spa's relaxation or waiting rooms.

Nudity It is customary to get undressed to your comfort level.It is required that you remain covered at all times if you choose to undress completely or your therapist will immediately end your session and full payment will be due without an invite to return again.Some treatments can be done while you're fully clothed, ask your therapist for details. Facilities such as the sauna may be enjoyed either in a bathing suit or with a spa wrap given to you by your therapist.

Attire For Thai/Lazy Yoga Massage loose comfortable clothes are suggested to make your session more enjoyable.A swimsuit should be brought for body wraps, exfoliations, or sauna services.

Cancellation Unexpected things do happen, and sometimes it's impossible to keep an appointment. If you must cancel, give the spa as much advance notice as possible.

Communicating your preferences Be sure to speak up. All aspects of treatment can be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to give you a deep massage, or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn't helpful, speak to a manager or the owner of the spa, if available.

Shaving Shaving is not required, but if you must shave, do so at least two hours before your scheduled appointment, particularly if you're a man receiving a facial or a woman receiving any kind of exfoliation or body wrap.

Eating and drinking Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if you plan to enjoy heat therapy, such as a sauna.

Cell phones Leave phones and pagers on vibrate or turned off before entering the spa. No phone usage is allowed in the waiting area, but may be used in the treatment room if you prefer.

Conversation In the relaxation room and elsewhere, keep conversations at a low volume.

Gratuities Ask if gratuities are included, though that is not usually the case. If not, about 15 percent is customary, but you may of course leave more or less, depending on the quality of the service.

Clear Channel /Neofill Gift Certificates Clear Channel or Neofill Gift Certificates cannot be used on special offers, couples massages, to purchase other gift certificates, or spa parties and can only be booked with Luciana or full payment will be owed to that therapist.

Deposit/Refund policy All therapist follow a no refund policy for pre paid services, gift certificates, or services rendered. All therapists must be compensated for the time reserved for your appointment. No refunds will be given for services already paid in full or for deposits paid.Couples massages and spa parties require a deposit.If no deposit is made your appointment time is not guaranteed.Corporate events and massages given on Mother's Day or Valentine's Day must be paid in full the day before the massage is given.